When will my order be shipped?
Most orders placed before 4:00 pm EST/EDT Monday through Friday will be shipped that day via chosen shipping choice. Orders placed after 4:00 pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If any orders are not available or on backorder, the customer will be notified and the item will be shipped as soon as possible. All calculations for expedited delivery are based on business days only. Saturday delivery is available with express shipping but at an extra charge. To choose this delivery method, you must speak with a customer service representative
What is FREE standard shipping?
Standard shipping is our default shipping method. Under this option, we will use either United Parcel Service (UPS) or the United States Post Office (USPS) to ship your package. We will make this determination based on speed and cost-effectiveness. This service is free. Please note: Offer for free standard shipping is only valid in the continental United States (Excludes Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands). CPAPRUS will ship certain products internationally. All shipping charges are calculated by UPS and will be displayed at the time of checkout. Purchaser is responsible for all shipping, import, and brokerage fees assets by UPS Worldwide or your country customs center.
Lithium Battery Shipping Policy?
Lithium battery shipping is regulated by DOT and FAA as well as shipping agencies such as UPS, FedEx, DHL, USPS, and so others to ensure the safe transportation of these products. Per regulations from the FAA and DOT, lithium batteries cannot be shipped overnight. We are able to ship lithium batteries overnight with the purchase of a unit (the battery is contained within the unit). If you have any questions or concerns regarding these regulations please contact our office at 866-575-8380 or email us at [email protected]
How much does shipping cost?
CPAPRUS is happy to now offer free standard (3-10 business day arrival time) shipping on ALL orders. All customers have the ability to upgrade shipping to our USPS expedited options at an additional cost. To find these costs please add the desired items to your cart and initiate checkout to see published rates. We reserve the right to choose a shipping method when orders are shipped free. We may send items without tracking information via USPS. Please contact by via email or telephone for expedite delivery request.
Special Delivery Notice for CPAP/BiPAP Machines
NOTE: ORDERS CONTAINING CPAP/BIPAP MACHINES WILL BE MARKED TO RECEIVE ADULT SIGNATURE UPON DELIVERY, PLEASE PREPARE TO MAKE ARRANGEMENTS TO HAVE MACHINES SHIPPED TO A LOCATION WHERE SOMEONE WILL BE PREPARED TO RECEIVE IT. UPS WILL NOT LEAVE PACKAGES UNATTENDED THAT ARE MARKED FOR SIGNATURE. ALL ORDERS TOTALING $250.00 OR MORE WILL SHIP WITH THE REQUIREMENT OF A SIGNATURE UNLESS THE CUSTOMER REQUESTS THE SHIPMENT WITHOUT A SIGNATURE REQUIREMENT.